Billing Terms and Conditions
Seraheat Payment Policy
1. Supported Payment Options
At Seraheat, we prioritize a seamless and secure checkout experience for all our customers. We currently accept the following forms of payment:
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Credit & Debit Cards: Major providers including Visa, MasterCard, and American Express.
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Digital Wallets: PayPal, Apple Pay, and Google Pay for quick checkout.
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Installment Plans: Afterpay (available on qualifying orders).
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Direct Wire Transfers: Specifically for high-volume or bulk orders—please contact our team for details.
All transactions are finalized and processed in United States Dollars (USD).
2. Order Processing & Verification
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Full payment is required at the time the order is placed.
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We will not begin preparing or shipping your order until payment has been successfully cleared and received.
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In the event a payment is declined or fails for any reason, the order will be automatically voided and not confirmed.
3. Pricing & Currency Exchange
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While our website displays prices in United States Dollars (USD) and Euros (EUR), the final checkout value is processed in USD.
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Seraheat reserves the right to adjust product pricing at any time without prior notification.
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Shipping costs and any relevant taxes will be calculated and added to your total during the final stage of checkout.
4. Security & Data Protection
The Seraheat online store utilizes industry-standard SSL encryption alongside verified payment gateways to protect your sensitive information. For your privacy and security, we do not store your credit card numbers or sensitive payment details on our internal servers.
5. Cancellations, Refunds & Disputes
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All returns and refund requests are handled according to our standard Refund Policy.
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We take unauthorized chargebacks seriously and will dispute them through the appropriate channels. If you encounter any issues with your transaction, please reach out to us first at info@seraheat.com so we can resolve the matter directly.
6. Anti-Fraud Measures
To maintain a safe shopping environment, Seraheat reserves the right to hold or cancel any order that appears suspicious or fraudulent. We may request additional identity verification for high-value transactions to ensure the security of the account holder.
7. Get in Touch
If you have questions regarding our billing practices, please contact our support team.
Store Name: Seraheat
Address: 250 Canaan Road, Salisbury, CT, 06068, USA
Email: info@seraheat.com
Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
We aim to address all billing and payment inquiries within 1–2 business days.