Shipping policy
At Seraheat, we are dedicated to ensuring your orders arrive safely and efficiently. We are pleased to offer complimentary shipping on all orders delivered within the United States.
Shipping Destinations
This policy specifically covers all orders being transported to addresses within the United States.
Expected Delivery Timeline
- Daily Order Cutoff: Any orders submitted after 5:00 PM (EST), Monday through Friday, will be queued for processing on the following business day. This may extend your total delivery estimate by 24 hours.
- Handling & Preparation: Please allow 1 to 2 business days (Monday–Friday) for our team to prepare and hand off your package to our logistics partners.
- Transit Duration: Once dispatched, shipments typically spend 6 to 8 business days in transit.
- Total Estimated Arrival: You can generally expect your Seraheat products within 7 to 10 business days of placing your order.
Our Carrier Network
We utilize a network of dependable shipping providers to handle your deliveries within the U.S., including:
- USPS
- UPS
- FedEx
Delivery Costs
- Standard Free Shipping: Every order bound for the United States qualifies for free shipping with no minimum spend required.
Shipping & Delivery Support
If your package encounters any unexpected delays or is misplaced during transit, please reach out to our support team immediately. We are committed to tracking down your order and ensuring it reaches you in perfect condition.
Real-Time Tracking
As soon as your package is on its way, we will send a confirmation email containing your unique tracking number. You can follow your order's progress at any time through our dedicated Order Tracking page.
Service Inquiries
For further details, please consult our FAQ page or speak directly with our customer care representatives.
Seraheat Contact Details
Store Name: Seraheat
Address: 250 Canaan Road, Salisbury, CT, 06068, USA
Email: info@seraheat.com
Availability: Monday to Friday, 9:00 AM – 5:00 PM (EST)
Our team strives to provide a detailed response to all email inquiries within 1 to 2 business days.